Who we are ?

The guarantees:
Our products are all guaranteed, the duration varies according to the product and is shown below in the product description. If you do not find this information please do not hesitate to report it to us by email.

Soltecshop.com After Sales Service:
The products on Soltecshop.com are new and guaranteed for a minimum of 1 year.
If you wish to obtain information on the products sold, the general conditions of sale and the guarantees, do not hesitate to contact us by phone or email.

Exchange or replacement of a product:
The buyer can return a product within 7 days from the date of receipt.

Returns and refunds:
Soltecshop.com has put in place simplified procedures to ensure your purchases with confidence and allows you to return your product in the best conditions, including:

If the product does not satisfy you and you wish to exercise your right of withdrawal, you can do so by making a return request.
If your product does not conform to what you ordered during the sale.
We accompany you during the return process to ensure simple and reliable monitoring.

Returned products are not subject to replacement but are checked by our logistics department during receipt in the warehouse. If they meet the refund criteria, a refund request will be made.
If you paid for your order by credit card: your bank account will be credited within 30 days from the delivery date of your IBAN.

Used products recovery:
Our products have added value. All products marked Soltec can be returned even if used. These will be evaluated by our sales department who will make you a purchase proposal.

The payment:
Soltecshop.com offers you to make your purchases easily by placing your orders online through:

Credit card: Visa Mastercard, American Express
The information you have provided to us is confidential and protected. They are recorded and secured in our databases. No information relating to your payment method will be kept on solteshop.com

The invoice will be sent automatically to the email address provided to us during registration. In case of problems, contact the billing service by phone or email.