Warranties:
All our products are covered by a warranty. The duration of the warranty varies depending on the product and is indicated at the bottom of the product description. If you cannot find this information, please do not hesitate to let us know by email.
Soltecshop.com After-Sales Service:
All products available on Soltecshop.com are new and come with a minimum 1-year warranty.
If you wish to receive information about the products we sell, our general sales conditions, or warranty coverage, feel free to contact us by phone or email.
Product Exchange or Replacement:
The consumer has 14 days to inform us that they wish to return a product.
Returns and Refunds:
Soltecshop.com has implemented simplified procedures to ensure a smooth shopping experience and allows you to return your product under the best conditions, including:
- If you are not satisfied with the product and wish to exercise your right of withdrawal, you may do so by submitting a return request.
- If the product you received does not match what you ordered.
We will guide you through the return process to ensure simple and reliable tracking.
How does the return/refund process work?
Once the request is submitted, the customer has 10 days to ship the non-compliant product back to us. Typically, after our logistics department has completed the necessary checks, the refund will be issued within 14 days from the day after we are notified of the product’s non-compliance.
If you paid for your order by credit card, your bank account will be credited within 30 days from the date your IBAN is provided.
Used Product Buyback:
Our products hold added value. All Soltec-branded products can be returned even if they have been used. These will be assessed by our sales team, who will make you a purchase offer.
Payment:
Soltecshop.com makes it easy for you to shop online using the following payment methods:
- Credit card: Visa, Mastercard, American Express
- PayPal
- Scalapay – to pay in three installments
- Banca BCC – to finance amounts up to €50,000
The information you provide is confidential and protected. It is securely stored in our databases. No payment method information will be stored on Soltecshop.com.
Invoice:
The invoice will be sent automatically to the email address provided during registration. In case of any issues, please contact our billing department by phone or email.
Checkout and VAT Number Verification (VIES):
During the checkout process, Soltecshop automatically verifies the entered VAT number through the European Union’s VIES (VAT Information Exchange System). If the customer selects the option to purchase as a company and enters an invalid, incorrect, or improperly registered VAT number in the VIES system, the order will still be processed with the application of Italian VAT.
In such cases, the customer has the option to request a correction of the VAT number on the invoice and a refund of any VAT paid, within 30 days from the order confirmation date. To make this request, please contact our customer service providing a correct and VIES-valid VAT number, along with the order details. Soltecshop reserves the right to verify the provided information before proceeding with the invoice correction and any applicable refund.
