General terms and conditions:
Guarantee:Our products are all guaranteed. The duration of the guarantee varies according to the product and it is stated below in the product description. If you do not find this information please do not hesitate to contact us per email.
After Sales Service:
The products on Soltecshop.com are new and you benefit from a minimum 2-year guarantee.
If you want information on the products, on the general conditions of sale and guarantees, do not hesitate to contact us by phone or email.
Exchange or replacement of a product:
The purchaser can return a product within 7 days of the delivery date.
Returns and refunds:
Soltecshop.com has implemented simplified procedures to allow you to purchase safely and to return the products under the best conditions, that is:
- If, for any reason, you are not satisfied with your product, you can make a return request.
- If your product doesn’t match the product description
We will guide you through the return process.
Returned products are not exchangeable. They are checked by our logistics department and if the products meets the refund criteria, you will be refunded.
If you paid for your order by credit card, your bank account will be credited within 30 days from the from the day you provided your IBAN.
Recovery of used products:
Our products have added value. All products from Soltec.shop can be returned even if used. These will be evaluated by our sales department who will make you a purchase proposal.
Soltecshop.com allows you to purchases easily by placing your orders online with:
- Credit card: Visa Mastercard, American Express
The information you have provided to us is confidential and protected.No information on your payment method will be saved on solteshop.com
The invoice will be sent automatically to the email address provided to us. In case of problems, please email or call our customer service billing.
General terms and conditions